If you're unable to attend an in-studio workshop, please contact us as soon as possible.
We require 72 hours notice prior to class to issue a full refund of the class fee.
We require 48 hours notice prior to class to transfer you to another available session or provide credit toward a future workshop.
If you contact us within 48 hours before the workshop or simply do not show up, unfortunately we cannot issue any refunds or credits for the registration fee or provide the supplies from the class. We can offer a refund for any add-on kits purchased during registration.
This policy is stated clearly in every workshop description and in the registration confirmation email sent, so there should be no surprises about this.
Why? Our workshops require a great deal of pre-planning, including ordering supplies and tools, booking staff, and making commitments to pay our instructors -- all based on the number of students who register. When students ask to cancel or reschedule at the last minute, we lose money. As a small business, we are unable to absorb these costs and still keep our class prices low.
In fairness to all of our customers we're unable to make exceptions to our policy, including for reasons of travel or other unexpected situations. If you are unable to attend a workshop at the last minute, we suggest giving your spot to a friend!
If Assembly needs to cancel a class due to low enrollment or other related concerns such as extreme weather, we’ll be in contact with those who’ve registered about options for a refund or credit.
Please let us know as soon as possible if you're unable to attend. We will issue refunds, transfers, or credits of the class registration fee only ($20) and require contact via email in advance of the class with the request. Once the supplies are shipped or marked as ready for pickup, these are now yours!
If a Class Pack was used to register for the online class and any related supplies have already been shipped or marked as ready for pickup, you are no longer eligible for a full workshop credit back on your Pack. You do have the option to transfer to another available session of the same online class or a gift card for $20 to use in the future.
Covid & In-Person Workshop Experiences
COVID 19 update 7/27/21:
Following the new recommendations from the CDC and county:
Masks are required- regardless of vaccination status
Questions or concerns? Please ask!
Seats are pre-assigned and people registered together will be seated together as a party. If you've signed up separately from a friend and want to sit together, please email to let us know!
Most of our in-studio workshops are between 2 and 3 hours and all of the materials, equipment and instruction will be provided.
Unless otherwise noted, all workshops are for those 16 years of age or over. We also periodically offer events for ages 10 and over.
Each person in attendance needs to be registered, we're currently not able to accommodate unpaid guests for the class.
You should arrive to workshops at least 10 minutes early to get checked in.
In keeping with the social atmosphere of our events, we have a variety of beverages available for purchase to enjoy during class such as coffee, tea, sparkling waters, beer, wine, and cider. Bringing in outside alcohol to drink during class is prohibited.
Some of our projects can get messy or stain clothing. It is a good idea to always wear something you can live with getting damaged. Check the class’s details page for specific advice on what to wear.
Free Pickup Orders
Free Pick Up at the studio is an option available for orders placed online.
Pick up is only available during our specific open hours during the week and during any of our scheduled in-person workshops.
Please wait for the email that let's you know the order is ready for you during a future pickup window.
Online Class Experiences
Pre-registration through our website is required to attend an online class.
Online classes are typically 60-90 minutes long and are hosted virtually through the Zoom video conferencing platform. The details for joining are emailed after registration. Go here for more information about technology and accessing online classes.
All class times listed are in Pacific Time Zone.
You’ll need to gather the necessary supplies listed in the class description to follow along at home. A couple of the classes include the supplies in the class fee, but most require ordering a kit in addition to class registration. Some household supplies, like masking tape, scissors, paper towels, or cup of water, may also be required in addition to supply kits.
Please purchase everything in advance so you’re prepared and ready at class time!
Gift Certificates & Class Packs
Gift certificates and Class Packs purchased through the website are delivered via email.
The certificate or Class Pack voucher may be used toward all Assembly workshops, classes, and events, unless otherwise noted. Gift certificates may also be used for retail purchases online or in the studio.
Gift certificates and Class Packs do not expire and all sales are final.
Retail Product Returns or Exchanges
Unused retail items in their original packaging, including books, kits, and supplies, may be returned for a refund or exchange within 15 days of in-store purchase or confirmed delivery. Customer responsible for costs of return. Please email first with the request.
Communication & Photography
If you opt in to receive marketing communications from us you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys, and information about new events. We retain a record of your consent. You can choose to no longer receive marketing communications by contacting us at email@example.com or clicking unsubscribe from a marketing email.
Assembly staff may take photographs or videos of workshop participants, individually or in groups. These photographs or videos may appear in future publications, such as our social media, website, newsletter or other publicity. Attendees consent to having their photograph taken or such videos shown and used for such purposes. If you do not wish to be photographed or videotaped, please notify us to that effect.
By registering for any workshop, class, or event, you agree to indemnify, defend, and hold harmless Assembly Create LLC, its managers, members, employees, contractors, volunteers, and any other people officially connected with the event from and against any and all claims for personal injuries or damages of any kind arising from your participation.